Ibby Towing Cash for Cars

Privacy Policy - Ibby Towing Pty Ltd (Cash for Cars)

1. Purpose Ibby Towing Pty Ltd is committed to protecting the privacy of customers who submit enquiries through our website, Facebook or Instagram Lead Ads, online forms, telephone or email. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. 2. Information We Collect We may collect your name, phone number, email address, suburb or location, vehicle make, model, year, registration details (where provided), vehicle condition, photographs of the vehicle, and any other information you choose to provide. 3. How We Use Your Information Your information is used to provide cash-for-car quotes, arrange vehicle inspections and collections, communicate with you regarding your enquiry, complete vehicle purchase transactions, comply with legal obligations and improve our customer service. 4. Sharing Information We do not sell or rent your personal information. Information may only be shared with employees, contractors, payment providers, towing partners, government authorities where required by law, or professional advisers where necessary to operate our business. 5. Data SecurityWe take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure by using secure systems and limiting access to authorised personnel. 6. Retention Personal information is retained only for as long as reasonably necessary to provide our services, meet legal obligations and resolve disputes. 7. Your Rights You may request access to or correction of your personal information by contacting us. 8. Facebook & Meta Lead Ads Information submitted through Facebook or Instagram Lead Ads is collected solely for responding to your request for a vehicle valuation or removal service and is handled in accordance with this Privacy Policy. 9. Contact Us Ibby Towing Pty Ltd Email: admin@ibbytowing.com Phone: 0478 850 850